We don't want to add more stress to your lives in this time of unknowns - the last thing you should worry about is the reliability of your electric service. If you're worried about being able to pay your bill, contact us. We have programs in place and want to help you.
Through November 2020, Adams Electric Cooperative is voluntarily placing our disconnections for nonpayment on hold in response to the COVID–19 pandemic. In addition, all new late fees will be temporarily waived. Phone hours have been expanded to Monday - Friday, 6:30 a.m. - 7 p.m. to be more available to answer member questions and better assist members with setting up payment arrangements, etc.
The Adams Electric board of directors authorized $1 million to be returned to members through a Special Member Credit to help offset any economic hardships they may be facing during this unprecedented time.
We recognize the hardship that many of our members are facing currently. Through November 2020, the co-op has attempted to reach out to members with past due balances to offer support and review a number of programs the co-op has in place to help..
While you are working from home, cooking more, trying to keep your family entertained, and researching an unknown situation remember you’re using more electricity. Keep this in mind when your next electric bill comes and try to be conscious while you’re home of turning off lights and unplugging devices not in use. Track your usage through the SmartHub account management program or app.
Call 1-800-726-2324 for account questions.
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