Should you have a concern about the way your account has been handled, or suspect a mistake has been made, the following procedures should be followed. Please gather all the pertinent billing information, statements, mailings, etc. before you call or write.
- Contact the cooperative’s call center and ask to speak to a member services representative who can review your account and billing history. The call center can be reached toll-free at 888/232-6732 or at 717/334-2171. The best time to call is between the hours of 7 a.m. and 5 p.m., Monday through Thursday, excluding major holidays.
- If the member services representative is unable to correct the problem to your satisfaction, ask to speak to the office supervisor. You may also send an e-mail to member services.
- If the issue remains unresolved, you can ask to speak to the department manager. The manager will investigate the complaint using whatever means deemed necessary to resolve the situation. You may also communicate with the manager by sending an e-mail to member services.
- If you have first worked with all other employees, your final contact would be the CEO/General Manager. You may send an e-mail to member services or call toll-free 888/232-6732 during regular business hours to reach the CEO/General Manager.