Ways to Pay

•   Sign up for ElectriPay direct payments (automatic bank draft). Fill out a one-time form and have the bill payments automatically deducted from your checking or savings account. Members can also register for ElectriPay by signing the authorization form on your monthly billing statement.

•   Use E-bill. View your bill through E-bill and authorize payment from your checking account or credit/debit card with E-Check at https://ebill.adamsec.com/css/

•   Pay-by-mail. Send your bill along with a check for the amount shown on the bill to: Adams Electric, 1338 Biglerville Road, P.O. Box 3605, Gettysburg, PA 17325-0605.

•   Pay in person at any of the cooperative’s three district offices: Gettysburg District, 1380 Biglerville Road; Shippensburg District, 204 West King Street; and York District, 200 Trinity Road.

Sign Up for E-bill

• Open your Web browser. Type https://ebill.adamsec.com/css/ in the address line.
• 2. Click “I am a new user, click here to sign up.”
• 3. Fill in your account number, your last name and your e-mail address.
• 4. Select a password, confirm it and then click “continue.”

Sign up for Budget Billing

Because temperature swings in the heating and cooling seasons can cause your electric bill to rise or fall, the cooperative’s budget billing plan appeals to many members. It is especially attractive for members with all-electric homes.

The budget billing plan allows you to level out high and low monthly electric bills by establishing a fixed, budgeted payment amount each month. You may apply for the budget billing plan at any time during the year, as long as you have a current zero balance (nothing past due). Your budget amount is based on your average monthly bill and may be adjusted three times a year, if necessary. The bill you receive in June is the catch-up bill, when you pay the actual account balance. To take advantage of budget billing, simply call your cooperative’s call center.

Cycle Billing Explained

Your cooperative has several billing cycles which are geographically determined. Having cycles helps spread payment processing throughout the month. Your cycle number is printed on your bill. If you are on a fixed income or otherwise have difficulty in paying by the due date for your cycle, please contact the cooperative. In most cases, accommodations can be made.

Payment Assistance Available

A voluntary member contribution program, Project Helping Hand (PHH), provides some limited funding — payable through community agencies in each district — to those who need help paying their electric bills.

Information on the program is available through the cooperative’s offices, although the funds are administered by the independent community agencies in each of the co-op’s three districts.

Each year, members are invited to participate in PHH by allowing their monthly bills to be rounded up to the next even dollar amount. The difference goes to Project Helping Hand. Members may start or stop their participation at any time by notifying the co-op.

If you need further assistance in paying your heating bills during the winter, some limited assistance may also be available at the local office of the state Department of Public Assistance under the Low Income Home Energy Assistance Program (LIHEAP). LIHEAP funding is subject to federal and state appropriations. Your cooperative’s district offices will also have eligibility information on the program.

Click here to donate to Project Helping Hand

Money in Your Mailbox

Cooperatives operate on a non-profit basis, usually charging enough for goods and services to cover costs. Net margins left over at the close of the business year are assigned to each member based on the number of kilowatt-hours they used that year.

Cash that may be returned to a member is called a patronage capital refund. Because the refunds are returned on a percentage basis, you may have patronage capital refunds coming to you after you move off cooperative lines and are no longer an active member. (Do we owe you money? Find out now)

In order for you to receive future patronage capital refund checks from the cooperative, we must have your current address. If your patronage capital refund checks are returned to the cooperative for non-delivery of mail, the money will eventually be returned to the cooperative’s part of the state’s escheats law for distribution as scholarships and support for energy assistance programs and various other community activities on co-op lines

Give the Gift of Electricity

Gift Certificates Available for any Holiday or Special Occasion -- The gift of electricity is a welcome gift to anyone with an electric bill. If you would like to make a gift of electricity to a member, just fill out, print and return with payment to an Adams Electric district office or the address below. We'll either send you the certificate, or if you wish to remain anonymous, we'll send the acknowledgement to the member. Please allow 10 business days to process. If you have any questions please call 888/232-6732 toll-free.

Click here to Give the Gift of Electricity

Making Payment Arrangements

If you have trouble making a payment, please contact the co-op as soon as possible. If you fail to pay your bill by the due date you may be subject to disconnection. Fees vary for reconnecting electric service and include trip charges to the property by co-op personnel. There may also be a “72-hour notice” trip charge to your property.

Questions?

Should you have a concern about the way your account has been handled, or suspect a mistake has been made, the following procedures should be followed. Please gather all the pertinent billing information, statements, mailings, etc. before you call or write.

• Contact the cooperative’s call center and ask to speak to a member services representative who can review your account and billing history. The call center can be reached toll-free at 888/232-6732 or at 717/334-2171. The best time to call is between the hours of 7:30 a.m. and 5 p.m., Monday through Friday, excluding major holidays.
• If the member services representative is unable to correct the problem to your satisfaction, ask to speak to the office supervisor. You may also send an e-mail to member services.
• If the issue remains unresolved, you can ask to speak to the department manager. The manager will investigate the complaint using whatever means deemed necessary to resolve the situation. You may also communicate with the manager by sending an e-mail to member services.
• If you have first worked with all other employees, your final contact would be the CEO/General Manager. You may send an e-mail to member services or call toll-free 888/232-6732 during regular business hours to reach the CEO/General Manager.